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2. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL 4 consists of 34 practices grouped into 3 categories: General management practices: some examples are: Strategy management, Portfolio management, Architecture management and Risk management; Service management practices: examples are: Service-level management, Availability management and Capacity and performance management

3. IT Service Management Forum - Wikipedia

   en.wikipedia.org/wiki/IT_Service_Management_Forum

   The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.

4. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

5. ITIL security management - Wikipedia

   en.wikipedia.org/wiki/ITIL_security_management

   Security requirements defined in service level agreements (SLA) and other external requirements that are specified in underpinning contracts, legislation and possible internal or external imposed policies. Basic security that guarantees management continuity. This is necessary to achieve simplified service-level management for information security.

6. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:

7. Service Design Package (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

   'Service' in this context should not be confused with the IT meanings of 'service', such as a web service. This is somewhat confused by ITIL also recommending the adoption of service-oriented architecture, as expounded by OASIS. [4] In most technical contexts, SOA is widely assumed to imply the provision and interconnection of technical services.