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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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In March 2022, the bank closed five Charlotte-area branches because of overlap following the BB&T and SunTrust merger that formed Truist in 2019. In total, Truist planned to close 800 branches .
Truist intended to close 800 branches by the first quarter of 2022, and office consolidation would reduce space by 4.8 million square feet. [4] On September 5, 2021, former SunTrust Banks' CEO Bill Rogers became chief executive officer of Truist Financial Corporation. Truist said it had completed changing signs on branches February 22, 2022.