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  2. Key risk indicator - Wikipedia

    en.wikipedia.org/wiki/Key_Risk_Indicator

    Key risk indicators are metrics used by organizations to provide an early signal of increasing risk exposures in various areas of the enterprise. It differs from a key performance indicator (KPI) in that the latter is meant as a measure of how well something is being done while the former is an indicator of the possibility of future adverse ...

  3. Annualized loss expectancy - Wikipedia

    en.wikipedia.org/wiki/Annualized_loss_expectancy

    The annualized loss expectancy (ALE) [1] is the product of the annual rate of occurrence (ARO) and the single loss expectancy (SLE). It is mathematically expressed as: = ...

  4. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

  5. Overall labor effectiveness - Wikipedia

    en.wikipedia.org/wiki/Overall_Labor_Effectiveness

    Overall labor effectiveness (OLE) is a key performance indicator (KPI) that measures the utilization, performance, and quality of the workforce and its impact on productivity. Similar to overall equipment effectiveness (OEE), OLE measures availability, performance, and quality.

  6. Google Sheets - Wikipedia

    en.wikipedia.org/wiki/Google_Sheets

    Google Sheets is a spreadsheet application and part of the free, web-based Google Docs Editors suite offered by Google. Google Sheets is available as a web application; a mobile app for: Android, iOS, and as a desktop application on Google's ChromeOS. The app is compatible with Microsoft Excel file formats. [5]

  7. Performance indicator - Wikipedia

    en.wikipedia.org/wiki/Performance_indicator

    KPI information boards. A performance indicator or key performance indicator (KPI) is a type of performance measurement. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [2]

  8. Service level indicator - Wikipedia

    en.wikipedia.org/wiki/Service_level_indicator

    SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every system is different in the services provided, often common SLIs are used.

  9. Template:SLA topics - Wikipedia

    en.wikipedia.org/wiki/Template:SLA_topics

    Template documentation This template's initial visibility currently defaults to autocollapse , meaning that if there is another collapsible item on the page (a navbox, sidebar , or table with the collapsible attribute ), it is hidden apart from its title bar; if not, it is fully visible.

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