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  2. Virtual help desk - Wikipedia

    en.wikipedia.org/wiki/Virtual_help_desk

    The virtual help desk resides between the systems management and service desk platforms to work with the systems that track when trouble tickets open and close, to provide an account of what happens during the support process. This level of granular support activity (e.g. the what, how, when, why and even whose mouse click is used) also helps ...

  3. Help desk - Wikipedia

    en.wikipedia.org/wiki/Help_desk

    A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.

  4. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7 ] and also to satisfy both Customer and IT Provider objectives.

  5. Help desk software - Wikipedia

    en.wikipedia.org/wiki/Help_desk_software

    Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

  6. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]

  7. Crossword abbreviations - Wikipedia

    en.wikipedia.org/wiki/Crossword_abbreviations

    Taking this one stage further, the clue word can hint at the word or words to be abbreviated rather than giving the word itself. For example: "About" for C or CA (for "circa"), or RE. "Say" for EG, used to mean "for example". More obscure clue words of this variety include: "Model" for T, referring to the Model T.

  8. Wikipedia:Help desk/How to answer - Wikipedia

    en.wikipedia.org/wiki/Wikipedia:Help_desk/How_to...

    In the spirit of being helpful, if a user requests an answer on their talk page, please answer on the Help Desk page first and then copy the answer to their talk page. This benefits readers who browse the Help Desk, and lets our volunteers know the question was already answered. Please be thorough, but concise.

  9. HP Service Manager software - Wikipedia

    en.wikipedia.org/wiki/HP_Service_Manager_software

    Service Manager 7.1: April 2009 Service Manager 9.2: May 2010 Service Manager 9.30: June 2011 Service Manager 9.31: October 2012 Service Manager 9.32: August 2013 Service Manager 9.33: January 2014 Service Manager 9.34: July 2014 Service Manager 9.40: December 2014 Service Manager 9.41: September 2015 Service Manager 9.50: November 2016 [5 ...