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Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
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James-Tanny, Char, Choosing Help Authoring Tools: What Are Your Choices? James-Tanny, Char, Choosing Help Authoring Tools: What Factors Affect Your Decision? James-Tanny, Char; Freeman, Jim; Gielczy, Lisa, Hat-Matrix: Compare HATS, archived from the original on 24 July 2008
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