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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
Historically known for distributing yellow pages phone books across Canada, into the 21st century YPG has primarily shifted to digital marketing services, though they also operate the YellowPages.ca local business search engine and Canada411 online phone directory, [1] [2] and still print phone books on a limited basis to some customers as of 2024.
Yellow Pages Limited (formerly Yellow Pages Income Fund and Yellow Media) is a Canadian publication and internet services company that owns and operates Canadian properties and publications including Yellow Pages directories, YellowPages.ca, and Canada411.ca. Its online destinations reach approximately 9 million of unique visitors monthly and ...
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
In the U.S., directory assistance for companies with toll-free "800 numbers" (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020.
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Canadian (and other North American Numbering Plan) telephone numbers are usually written as (NPA) NXX-XXXX. For example, 250 555 0199, a fictional number, could be written as (250) 555-0199, 250-555-0199, 250-5550199, or 250/555-0199. The Government of Canada's Translation Bureau recommends using hyphens between groups; e.g. 250-555-0199. [4]