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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The vendor's telephony equipment (at times data servers) then connects the calls to the call centre operator's agents. [22] Virtual call centre technology allows people to work from home or any other location instead of in a traditional, centralised, call centre location, which increasingly allows people 'on the go' or with physical or other ...

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

4. Automated attendant - Wikipedia

   en.wikipedia.org/wiki/Automated_attendant

   An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform all sorts of functions (telephone banking, account inquiries, etc.). An AA will often include a directory which will allow a caller to dial by name in order to find a user on a system. There is no standard format to these ...

5. Virtual assistant (occupation) - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant_(occupation)

   In recent years, virtual assistants have also worked their way into many mainstream businesses, and with the advent of VOIP services such as Skype and Zoom, it has been possible to have a virtual assistant who can answer phone calls remotely, without the end user's knowledge. This allows businesses to add a personal touch in the form of a ...

6. Remote work - Wikipedia

   en.wikipedia.org/wiki/Remote_work

   Remote work may make it easier for workers to balance their work responsibilities with their personal life and family roles such as caring for children or elderly parents. Remote work improves efficiency by reducing travel time, and reduces commuting time and time stuck in traffic congestion , improving quality of life .

7. Virtual workplace - Wikipedia

   en.wikipedia.org/wiki/Virtual_workplace

   The phenomenon of a virtual workplace has grown in the 2000s as advances in technology have made it easier for employees to work from anywhere with an internet connection. The virtual workplace industry includes companies that offer remote work solutions, such as virtual meeting (teleconference) software and project management tools. Consulting ...