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  2. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    An example of a résumé with a common format with the name John Doe. A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same ...

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  4. Cover letter - Wikipedia

    en.wikipedia.org/wiki/Cover_letter

    Students are often asked to submit a cover letter for an internship application. Such cover letters should include examples of extracurricular and academic experiences. Despite this specific information, cover letters for internships should have a standard business letter format. The application letter, responds to a known job opening.

  5. Get breaking Finance news and the latest business articles from AOL. From stock market news to jobs and real estate, it can all be found here.

  6. Job interview - Wikipedia

    en.wikipedia.org/wiki/Job_interview

    For example, some research suggests that an applicant's cognitive ability, education, training, and work experiences may be better captured in unstructured interviews, whereas an applicant's job knowledge, organizational fit, interpersonal skills, and applied knowledge may be better captured in a structured interview.

  7. Competence (human resources) - Wikipedia

    en.wikipedia.org/wiki/Competence_(human_resources)

    Customer service Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding ...

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