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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Since airline reservation systems are business critical applications, and they are functionally quite complex, the operation of an in-house airline reservation system is relatively expensive. Prior to deregulation [ clarification needed ] , airlines owned their own reservation systems with travel agents subscribing to them.
The departure control system (DCS) is the system used by airlines and airports to check-in a passenger. The DCS is connected to the reservation system enabling it to check who has a valid reservation on a flight. The DCS is used to enter information required by customs or border security agencies and to issue the boarding document.
The U.S. Department of Transportation is creating an interactive dashboard where travelers will be able to find "easy to-read, comparative summary information on the services or amenities that ...
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. ... The DOT data captures other complaints as well, such ...
The Department of Transportation proposed new rules to clarify and expand when airline passengers are entitled to refunds. The Department of Transportation proposed new rules to clarify and expand ...
The ACAA prohibits commercial airlines from discriminating against passengers with disabilities. The act was passed by the U.S. Congress in direct response to a narrow interpretation of Section 504 of the Rehabilitation Act of 1973 by the U.S. Supreme Court in U.S. Department of Transportation (DOT) v. Paralyzed Veterans of America (PVA).
The latest data from the Department of Transportation shows airlines struggled to keep their schedules in June and passengers were keen on refunds.