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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Get to know the DOT Airline Customer Service Dashboard, which helps you research up-to-date voluntary policies for the 10 largest airlines, including Delta Air Lines. All of the 10 airlines, for ...
Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this. Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.
Complaints from airline passengers, which soared in 2020, are up by over 500 percent, according to a new report. DOT cracks down on airlines withholding refunds for canceled flights Skip to main ...
The Department of Transportation proposed new rules to clarify and expand when airline passengers are entitled to refunds. The Department of Transportation proposed new rules to clarify and expand ...
VRs are comments made by the airline, typically generated automatically once the booking or request is completed. These will normally include the airline's own record locator, replies to special requests, and advice on ticketing time limits. While normally sent by the airlines to an agent, it is also possible for an agent to send a VR to an ...
The U.S. Department of Transportation is creating an interactive dashboard where travelers will be able to find "easy to-read, comparative summary information on the services or amenities that ...
The number of people on the list rises and falls according to threat and intelligence reporting. There were reportedly 16,000 [ 2 ] names on the list in 2011, 21,000 in 2012, and 47,000 in 2013. The list—along with the Secondary Security Screening Selection , which tags would-be passengers for extra inspection—was created after the ...