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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
In 2022, it was announced that the DOT had published the Airline Passengers with Disabilities Bill of Rights. It (as stated by the DOT) “describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.” [6] [7]
Get to know the DOT Airline Customer Service Dashboard, which helps you research up-to-date voluntary policies for the 10 largest airlines, including Delta Air Lines. All of the 10 airlines, for ...
Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this. Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.
The 5th U.S. Circuit Court of Appeals granted the industry's request to block the rules saying it "likely exceeds DOT's authority and will irreparably harm airlines" pending a full review by the ...
The Department of Transportation proposed new rules to clarify and expand when airline passengers are entitled to refunds. The Department of Transportation proposed new rules to clarify and expand ...
In airline reservation systems, a record locator is an alphanumeric code used to identify and access a specific record on an airline’s reservation system. An airline’s reservation system automatically generates a unique record locator whenever a customer makes a reservation or booking, commonly known in the industry as an itinerary.
The DOT is also banning airlines from using bait-and-switch tactics, in which an airline advertises a discounted fare that doesn’t include mandatory fees that drive the ticket price up.