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Instant messaging (IM) technology is a type of synchronous computer-mediated communication involving the immediate transmission of messages between two or more parties over the Internet or another computer network.
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including ...
The technology was initially developed by Goldman Sachs as an internal messaging system called Live Current. [1] In October 2014, Goldman Sachs and 14 other financial institutions invested $66 million to establish Symphony Communication Services LLC [2] and acquire Perzo, Inc., [3] a secure communication application known for its end-to-end encryption messaging.
Messaging platforms are considered one of few key Internet infrastructure elements. What used to be only referred to as email and IM has evolved into a complex multi-media email, instant messaging, and related fixed and mobile messaging infrastructure. One can argue that everything transmitted on the Internet and wireless telecommunication ...
“WhatsApp and Slack [an instant-messaging platform designed for large companies] can be great tools, but organisations need to define what they’re for, and what behaviour is expected of users ...
Those capabilities include presence information, enterprise instant messaging, web conferencing, community collaboration, and telephony capabilities and integration. Currently it is developed and sold by HCL Software, a division of Indian company HCL Technologies, until 2019 by the Lotus Software division of IBM.
Messaging services with a multi-device model are able to eliminate feature disparity and provide identical functionality on both mobile and desktop clients. Desktop clients can function independently, without relying on the mobile phone to login and sync messages.
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