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  2. Computer-aided call handling - Wikipedia

    en.wikipedia.org/wiki/Computer-aided_call_handling

    Computer aided call handling is a methodology for managing calls to service providers, such as emergency services, through the use of computer based algorithms in order to make consistent and objective decisions on action to be taken. The computer software can provide scripting, prompts or interactive questioning to assist the call handler in ...

  3. Scottish Ambulance Service - Wikipedia

    en.wikipedia.org/wiki/Scottish_Ambulance_Service

    The Scottish Ambulance Service also maintains three command and control centres in Scotland, which facilitate handling of 999 calls and dispatch of ambulances; a further 350–400 staff employed as call handlers and dispatchers fulfil this role [17] across three locations: Edinburgh, Glasgow and Inverness.

  4. Emergency medical responder - Wikipedia

    en.wikipedia.org/wiki/Emergency_medical_responder

    EMR training is considered a bare minimum for emergency service workers who may be sent out in response to an emergency call. It is typically required as a bare minimum of medical training for firefighters, police officers and search and rescue personnel. Many EMRs have location-specific training such as water rescue or mountain rescue and must ...

  5. NHS call handlers often worry: How many people are we ... - AOL

    www.aol.com/nhs-call-handlers-often-worry...

    Officials from the Healthcare Safety Investigation Branch asked staff working in urgent and emergency care for their ... For premium support please call: 800-290-4726 more ways to reach us. Mail ...

  6. Emergency medical dispatcher - Wikipedia

    en.wikipedia.org/wiki/Emergency_medical_dispatcher

    9-1-1 emergency dispatch center. An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resources responding to an emergency call.

  7. Emergency service response codes - Wikipedia

    en.wikipedia.org/wiki/Emergency_service_response...

    Emergency service response codes are predefined systems used by emergency services to describe the priority and response assigned to calls for service. Response codes vary from country to country, jurisdiction to jurisdiction, and even agency to agency, with different methods used to categorize responses to reported events.

  8. 999 (emergency telephone number) - Wikipedia

    en.wikipedia.org/wiki/999_(emergency_telephone...

    An emergency phone on the Welsh coast at Trefor featuring 999. (Note the keypad missing digits 4 - 0, with no instruction on how to dial 999 from this phone.) 999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112.

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