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2. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...

3. Customer satisfaction research - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction_research

   Many customer satisfaction studies are intentionally or unintentionally only descriptive in nature because they give a snapshot in time of customer attitudes. If the study instrument is administered to groups of customers periodically, then a descriptive picture of customer satisfaction through time can be developed ("tracking" or cohort study).

4. American Customer Satisfaction Index - Wikipedia

   en.wikipedia.org/wiki/American_Customer...

   Customer satisfaction (ACSI) scores are released monthly throughout each calendar year. ACSI data is used by researchers, [ 1 ] corporations, [ 2 ] [ 3 ] government agencies, [ 4 ] market analysts and investors, [ 5 ] industry trade associations, and consumers.

5. BA ranked among worst for passenger satisfaction - AOL

   www.aol.com/british-airways-ranked-among-worst...

   British Airways has been ranked among the worst airlines in a UK passenger satisfaction survey. The airline’s customer score for long-haul flights was the joint third lowest out of 17 carriers ...

6. University of Michigan Consumer Sentiment Index - Wikipedia

   en.wikipedia.org/wiki/University_of_Michigan...

   Each month at least 500 telephone interviews are conducted of a contiguous United States sample. Fifty core questions are asked. [2] The consumer confidence measures were devised in the late 1940s by Professor George Katona at the University of Michigan. They have now developed into an ongoing, nationally representative survey based on ...

7. Survey data collection - Wikipedia

   en.wikipedia.org/wiki/Survey_data_collection

   With the application of probability sampling in the 1930s, surveys became a standard tool for empirical research in social sciences, marketing, and official statistics. [1] The methods involved in survey data collection are any of a number of ways in which data can be collected for a statistical survey. These are methods that are used to ...