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111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
‘NHS 111 Online is available to signpost people to the best option for their care needs ahead of winter,’ the NHS national medical director said.
The National Health Service (NHS) can be reached on 111 for non-emergency calls (from landlines and mobiles only). In other European countries, the number 116 117 is used for a similar purpose. The NHS has also launched a COVID-19 helpline on 119 so that these calls do not go through the 111 call centre.
People in England [28] and Scotland can access these services by dialling the free-to-call 111 number. Scotland's service is run by NHS24. [29] The telephone number for NHS Direct Wales/Galw Iechyd Cymru [30] was 0845 4647, but the 111 service was rolled out across all areas in 2022. [31]
NHS England’s national medical director said the service was facing a ‘winter like no other’ because of the dual threat of Covid-19 and seasonal flu. NHS chief Stephen Powis: Use 111 service ...
NHS Pathways is a triage software utilised by the National Health Service of England to triage public telephone calls for medical care and emergency medical services – such as 999 or 111 calls – in some NHS trusts and seven of the ambulance services in the country.
NWAS provides emergency ambulance response via the 999 system, as well as operating the NHS 111 advice service for North West England. They also operate non-emergency patient transport services (PTS) for part of the region, and in 2013/2014 carried out 1.2 million such journeys.
A study by the National Audit Office in July 2014 of people in England found that the urgent care system is complex and many people do not know how to contact out-of-hours GP services or even that such services exist; [10] that 26% had not heard of out-of-hours GP services, and 19% had not heard of NHS 111. [11]