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The AFCA only considers a complaint after the consumer has first attempted to resolve the dispute directly with their financial service provider. If the dispute is unable to be resolved or the outcome is unsatisfactory, AFCA can then consider it. Complaints can be filed with AFCA through an online form on their website.
The Financial Ombudsman Service is an ombudsman in the United Kingdom.It was established in 2000, and given statutory powers in 2001 by the Financial Services and Markets Act 2000, to help settle disputes between consumers and UK-based businesses providing financial services, such as banks, building societies, insurance companies, investment firms, financial advisers and finance companies.
In 2019, the Office of the Ombudsman investigated 4,762 cases, of which 2,530 were "dealt with". Most complaints involved the Royal Thai Police and the Department of Local Administration (DLA). Since its founding in 2000, the ombudsman's office has investigated 48,441 cases and resolved 46,209 (95.4%) of them.
The Financial Ombudsman Service (FOS) was a member-funded Australian ombudsman service that provided external dispute resolution for consumers who were unable to resolve complaints with member financial services organisations. The Financial Ombudsman Service was superseded in 2018 by the Australian Financial Complaints Authority (AFCA).
Compensation can be in any form and by any method it determines is appropriate. [1] It is an operationally independent body, set up under the Financial Services and Markets Act 2000 and funded by a levy on authorised financial services firms.
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The Superannuation Complaints Tribunal was established under the Superannuation (Resolution of Complaints) Act in 1993. It was established at the same time as a new prudential and disclosure framework was put in place under the Superannuation Industry (Supervision) Act 1993, protecting employees compulsory superannuation contributions (introduced in 1992).
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