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The Service Excellence Awards are any Awards that seek to reward and recognize organizations and individuals who excel in serving clients whether in private organisations (Customer Services) or public organisations (Public Service). The term first came to prominence after its adoption by the Customer Service Institute of Australia in 2001. [1]
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Service excellence in healthcare is difficult to define and better described as a “I know when I receive it, or perhaps more frequently, I know when I have not.” [3] According to Robert Johnson (Institute of Customer Service), service excellence has four key elements: delivering the promise of quality healthcare, providing a personal touch ...
The Samuel J. Heyman Service to America Medals, also known as "the Sammies", honor members of the federal government workforce, highlighting the work of employees making significant contributions to the governance of the United States. The awards are considered "the Oscars" of American government service. [1]
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