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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
In Indonesia, state-owned enterprises (Indonesian: Badan Usaha Milik Negara (BUMN)) play an important role in the national economy. Their roles includes contributor for national economy growth , providing goods or services which are not covered by private company , employment provider, providing support guidance to small and medium businesses ...
Perceived Quality: the quality attributed to a good or service based on indirect measures. Some of the dimensions are mutually reinforcing, although others are not: improvement in one may be secured at the expense of others. Understanding the trade-offs desired by customers among these dimensions can help build a competitive advantage.
Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality can be defined as how well the product performs its intended function.
Quality engineering is the discipline of engineering concerned with the principles and practice of product and service quality assurance and control. [1] In software development, it is the management, development, operation and maintenance of IT systems and enterprise architectures with high quality standard.
Within two hours of the initial quake, the area had experienced 13 different aftershocks, ranging from 5.1 to 3.1, according to the U.S. Geological Survey. 👉 Here's everything we know.
PT Perusahaan Listrik Negara (Persero) (lit. ' State Electricity Company ' , abbreviated as PLN ) is an Indonesian government-owned corporation which has a monopoly on electric power distribution in Indonesia and generates the majority of the country's electrical power, producing 176.4 TWh in 2015.
Despite the market's risk-on rally following Trump's win, experts warn Trump's economic policies could pose a risk to the market’s momentum and temper rate cuts from the Fed.