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Armand Vallin Feigenbaum (April 6, 1920 [1] – November 13, 2014) was an American quality control expert and businessman. [2] He devised the concept of Total Quality Control (TQM), now known as " total quality management ".
In process improvement efforts, quality costs tite or cost of quality (sometimes abbreviated CoQ or COQ [1]) is a means to quantify the total cost of quality-related efforts and deficiencies. It was first described by Armand V. Feigenbaum in a 1956 Harvard Business Review article.
TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa and Joseph M. Juran." [17]
COPQ is a refinement of the concept of quality costs. In the 1960s, IBM undertook an effort to study its own quality costs and tailored the concept for its own use. [2] While Feigenbaum's term "quality costs" is technically accurate, it's easy for the uninitiated to jump to the conclusion that better quality products cost more to produce.
when they developed high-quality relationships with most or all of their group members and demonstrated high overall levels of inclusiveness.28 Employee satisfaction and engagement hinges partially on satisfaction with a company’s treatment of diverse people. A human resources consulting firm analyzed extensive employee opinion survey responses
Relying on quality inspection rather than improving product quality Deming's advocacy of the Plan-Do-Study-Act cycle , his 14 Points and Seven Deadly Diseases have had tremendous influence outside manufacturing and have been applied in other arenas, such as in the relatively new field of sales process engineering .
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Business writer Armand V. Feigenbaum served as president of the society in 1961–63. [ 4 ] In 1997, the members of the organization voted to change its name from "American Society for Quality Control" to "American Society for Quality".