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If you see a message to check your WhatsApp account, it means AOL can't send a WhatsApp message to the phone number you provided. Here are some things to try. Enter your phone number again. Typos happen. Try entering your phone number again, and verify it's the correct number and matches the phone number you use for WhatsApp.
If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it.
If you have a WhatsApp account associated with the phone number you've added to your AOL account, you may see it as an option to receive an account verification code. Find out how to use WhatsApp to verify a new AOL account, how to reinstall WhatsApp if you have uninstalled it, and where to go for WhatsApp technical support. Mail · Dec 13, 2024
Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.; To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
If this isn’t successful, use webmail or the official AOL App to access your email. Customer care can’t override this process of determining App Password creation eligibility. Sign in to your AOL Account Security page. Click Generate app password or Generate and manage app passwords. Click Get Started. Enter your app's name in the text field.
If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password.
Remove your AOL account and set it up again in the Thunderbird email client. For more info on how to connect accounts, go to Thunderbird's website. Go to Tools | Account Settings. Select your account in the list. Go to Account Actions at the bottom left. Click Remove Accounts. Click Add Accounts and type in the email address and password.
The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.