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  2. Criticism of Comcast - Wikipedia

    en.wikipedia.org/wiki/Criticism_of_Comcast

    The Comcast logo, with the NBC peacock. A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost.

  3. Major firms offering ‘shockingly poor’ customer service ...

    www.aol.com/major-firms-offering-shockingly-poor...

    A survey of more than 3,000 members of the public found around 20% on average were unhappy with their most recent customer service experience.

  4. Customer attrition - Wikipedia

    en.wikipedia.org/wiki/Customer_attrition

    Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]

  5. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...

  6. U.S. Airways, American Airlines and Poor Customer Service - AOL

    www.aol.com/2013/02/07/u-s-airways-american...

    Airline mergers are messy for employees, aircraft builders, airports and especially customers. The likely merger of U.S. Airways Group Inc. (NYSE: LCC) and bankrupt AMR, parent of American ...

  7. Bullwhip effect - Wikipedia

    en.wikipedia.org/wiki/Bullwhip_effect

    Previous control-theoretic models have identified as causes the tradeoff between stationary and dynamic performance [6] as well as the use of independent controllers. [7] In accordance with Dellaert et al. (2017), [8] one of the main behavioral causes that contribute to the bullwhip effect is the under-estimation of the pipeline. [9]

  8. Identify legitimate AOL websites, requests, and communications

    help.aol.com/articles/identify-legitimate-aol...

    • Don't use internet search engines to find AOL contact info, as they may lead you to malicious websites and support scams. Always go directly to AOL Help Central for legitimate AOL customer support. • Never click suspicious-looking links. Hover over hyperlinks with your cursor to preview the destination URL.

  9. Customer switching - Wikipedia

    en.wikipedia.org/wiki/Customer_switching

    In marketing and microeconomics, customer switching or consumer switching describes "customers/consumers abandoning a product or service in favor of a competitor". [1] Assuming constant price, product or service quality, counteracting this behaviour in order to achieve maximal customer retention is the business of marketing, public relations and advertising.