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Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
Customer retention is an outcome that is the result of several different antecedents as described below. Customer satisfaction: Research shows that customer satisfaction is a direct driver of customer retention in a wide variety of industries. Despite the claims made by some one-off studies, the bulk of the evidence is unambiguously clear ...
Pa. Office of Open Records ordered city to release unredacted SWAT policy to a lawyer. City provided only redacted version, and judge got involved. In right-to-know case, judge rules against city ...
The Fair and Accurate Credit Transactions Act of 2003 (FACT Act or FACTA, Pub. L. 108–159 (text)) is a U.S. federal law, passed by the United States Congress on November 22, 2003, [1] and signed by President George W. Bush on December 4, 2003, [2] as an amendment to the Fair Credit Reporting Act.
A real estate transaction is the process whereby rights in a unit of property (or designated real estate) are transferred between two or more parties, e.g. in the case of conveyance one party being the seller(s) and the other being the buyer(s). It can often be quite complicated due to the complexity of the property rights being transferred ...
House in Salinas, California under foreclosure, following the bursting of the U.S. real estate bubble. The 30-year mortgage rates increased by more than a half a percentage point to 6.74 percent during May–June 2007, [ 78 ] affecting borrowers with the best credit just as a crackdown in subprime lending standards limits the pool of qualified ...
The Erie Bureau of Fire’s proposed 2024 budget is $28.3 million, or 5% larger than its 2023 budget of slightly more than $27 million. The city expects to collect $1.5 million in stormwater fees ...
The county settled with the Orsini estate for $10,000 in December 2022, according to a copy of the settlement agreement that the Erie Times-News obtained from the county under the state's Right-to ...