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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
Today Intelenet is the largest player in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provide customer management, outbound sales and analytics in the Banking and Financial Services, Telecom, Travel , Insurance , Retail and Government sectors.
Genpact Ltd. is an American information technology services, consulting, and outsourcing company headquartered in New York City, New York.Founded in Gurgaon, India, and legally domiciled in Bermuda, Genpact employs more than 125,000 people and provides services to clients in over 30 countries worldwide.
Airline and hospitality BPO: India $5.1m 400 [54] [55] Aviation Software Development Consultancy India (ASDC) March 2004 IT services India $3.1m 180 Phoenix Global Solutions May 2004 Insurance consulting and BPO India $130m 400 [56] [57] Swedish Indian IT Resources AB (SITAR) May 2005 IT services Sweden $4.8m n/a [58] [59] Pearl Group: October 2005
Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services. [1] [2]Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996. [3]
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
WNS Global Services was established in 1996 as a carve-out of British Airways captive process and back-office activities. In 2002, Warburg Pincus acquired a majority stake, following which WNS became an independent entity. [8]
This is a list of companies based in Gurgaon. Gurgaon , also known as Gurugram, is a cities in the Indian state of Haryana , located immediately south of the National Capital Territory of Delhi , 32 kilometres (20 mi) southwest of New Delhi and 268 km (167 mi) southeast of Chandigarh , the capital of India's Punjab state.