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The goal of UCD is to make products with a high degree of usability (i.e., convenience of use, manageability, effectiveness, and meeting the user's requirements). The general phases of the UCD process are: [13] [14] Specify context of use: Identify the primary users of the product and their reasons, requirements and environment for product use.
UCD has hosted the World University Debating Championships twice, including the 2006 event. [103] A number of UCD societies engage in voluntary work on-campus and across Dublin. For example, the UCD Student Legal Service is a student-run society that provides free legal information clinics to the students of UCD. [104]
ACDs direct calls based on parameters that may include the caller's telephone number, the number they dialed, the time of day or a response to an automated voice prompt. Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to ...