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  2. Business process mapping - Wikipedia

    en.wikipedia.org/wiki/Business_process_mapping

    Another 1944 graduate, Ben S. Graham, Director of Formcraft Engineering at Standard Register Industrial, adapted the flow process chart to information processing with his development of the multi-flow process chart to display multiple documents and their relationships. In 1947, ASME adopted a symbol set derived from Gilbreth's original work as ...

  3. Complaint system - Wikipedia

    en.wikipedia.org/wiki/Complaint_system

    A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.

  4. Patient Advice and Liaison Service - Wikipedia

    en.wikipedia.org/wiki/Patient_Advice_and_Liaison...

    The Patient Advice and Liaison Service (PALS), also known as the Patient Advice and Support Service (PASS) in Scotland, is a National Health Service body created to provide advice and support to NHS patients and their relatives and carers. The scheme was announced in the NHS Plan 2000. Pilot schemes were set up in 2001, with full nationwide ...

  5. NHS ‘marking own homework’ over complaints - AOL

    www.aol.com/nhs-marking-own-homework-over...

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  6. Flowchart - Wikipedia

    en.wikipedia.org/wiki/Flowchart

    A simple flowchart representing a process for dealing with a non-functioning lamp.. A flowchart is a type of diagram that represents a workflow or process.A flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step approach to solving a task.

  7. Health and Social Care (Northern Ireland) - Wikipedia

    en.wikipedia.org/wiki/Health_and_Social_Care...

    The Health and Social Care service was created by the Parliament of Northern Ireland in 1948 after the Beveridge Report.From 1948 to 1974, hospitals in the region were managed by the Northern Ireland Hospitals Authority and hospital management committees, and then transferred to four health and social services boards, along with responsibility for social care.

  8. Process management (project management) - Wikipedia

    en.wikipedia.org/wiki/Process_management...

    The term process management usually refers to the management of engineering processes and project management processes where a process is a collection of related, structured tasks that produce a specific service or product to address a certain goal for a particular organization, actor or set of actors.

  9. Lorenzo (electronic health record) - Wikipedia

    en.wikipedia.org/wiki/Lorenzo_(electronic_health...

    The University Hospitals of Morecambe Bay NHS Foundation Trust was the first to deploy the technology in June 2010, which was in Release 1.9 at the time. [3] Humber NHS Foundation Trust was the first mental health organisation to use the DXC Lorenzo patient record systems in June 2012. [ 4 ]