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A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...
The return policy posted at a Target store. In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well
A standard form contract (sometimes referred to as a contract of adhesion, a leonine contract, [a] a take-it-or-leave-it contract, or a boilerplate contract) is a contract between two parties, where the terms and conditions of the contract are set by one of the parties, and the other party has little or no ability to negotiate more favorable terms and is thus placed in a "take it or leave it ...
A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
A form of bankruptcy previously popular among US airlines which provides a company with protection against creditors while at the same time allowing it to continue to trade.
Bench desk; Bible box; Bonheur du jour; Bureau à gradin; Bureau brisé; Bureau capucin; Bureau Mazarin; Bureau plat, see Writing table; Butler's desk; Campaign desk; Carlton house desk; Carrel desk; Cheveret desk; Computer desk; Credenza desk; Cubicle desk; Cylinder desk; Davenport desk; Desk and bench; Desk on a chest; Desk on a frame ...
A secretary desk is, despite its name, generally not used by a person with the title of secretary, since this kind of desk is an antique form which is now extremely rare in the modern office, where a secretary (frequently called an administrative assistant) normally works. Similar desks may be found in homes across Europe and North America used ...