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Check your account email client. One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.
If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem. Troubleshoot any problems with your account
Find your application's "Email Accounts" or "Account Settings" section, select your AOL Mail account, then update to your new password. If you've activated 2-step verification for your AOL account, you'll need to generate and use an "app password" to access AOL Mail from these apps.
Settings may be in a different location in each email client, though the AOL server and port settings will always be the same. For additional questions specific to the email client, check the manufacturer’s website. Manufacturers cannot answer questions about your AOL Mail settings, or your AOL username or password.
Manufacturers cannot answer questions about your Netscape/AOL Mail settings, or your Netscape username or password. Thunderbird – Follow steps for manual configuration. Outlook 2016 – Follow steps under "Other Email Accounts." Outlook 2013 – Follow steps under "Other Email Accounts." Outlook 2010 – Follow steps under "Other Email Accounts."
AOL.com email users - Read our help article for AOL.com port and server settings. To send and receive AOL email via a 3rd party email client, you'll need to manually configure the servers and port numbers with supported AOL Mail info. If you access AOL Mail through mail.aol.com or the AOL app you don't need to make any changes to your settings.
Outgoing mail server (SMTP): smtp.aol.com Make sure SSL encryption is enabled for the incoming and outgoing mail server. POP3 - 995 - SSL SMTP - 465 - SSL: IMAP Incoming mail server (IMAP): imap.aol.com Outgoing mail server (SMTP): smtp.aol.com Make sure SSL encryption is enabled for the incoming and outgoing mail server. IMAP - 993 - SSL
If you're experiencing issues syncing your AOL account with older third-party mail apps like Kindle Fire's default mail app or the Mac OS mail app: •Update the operating system for your device. For instructions, see your device manufacturer. • Delete and re-add your AOL Mail account in your device's mail app.