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The Financial Consumer Agency of Canada opened its doors in 2001 under the Financial Consumer Agency of Canada Act. In its first year, FCAC established a website and a call centre for consumers to make complaints and ask questions about their rights and responsibilities regarding financial products and services.
The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.
The federal, provincial, and territorial governments all regulate labour and employment law in Canada, with the federal government regulating a few particular economic sectors and the provinces and territories regulating all others. The constitution [1] gives exclusive federal jurisdiction over employment as a component of its regulatory ...
Formerly called. Canadian Banking Ombudsman. The Ombudsman for Banking Services and Investments (OBSI) is the Canadian external dispute resolution organization whose responsibility is to handle the financial disputes of consumers and small businesses that could not be resolved by the customers and the financial firms on their own.
The Personal Information Protection and Electronic Documents Act (PIPEDA; French: Loi sur la protection des renseignements personnels et les documents électroniques) is a Canadian law relating to data privacy. [2] It governs how private sector organizations collect, use and disclose personal information in the course of commercial business.
Complaint handling process (Canada) In Canada every federally regulated financial institution is required by law to have a complaint handling process (CHP), a document outlining the process that the financial institution makes available to consumers who wish to lodge a complaint. Every CHP must include certain steps, including referral to ombud ...
Grievance (labour) A grievance is a formal complaint that is raised by an employee towards an employer within the workplace. There are many reasons as to why a grievance can be raised, and also many ways to go about dealing with such a scenario. Reasons for filing a grievance in the workplace can be as a result of, but not limited to, a breach ...
t. e. Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or ...