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The ISO 9000 family is a set of five quality management systems (QMS) standards by the International Organization for Standardization (ISO) that help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service. [1] ISO 9000 deals with the fundamentals and ...
Wikipedia. : Policies and guidelines. Wikipedia's policies and guidelines are developed by the community to describe best practices, clarify principles, resolve conflicts, and otherwise further our goal of creating a free, reliable encyclopedia. There is no need to read any policy or guideline pages to start editing.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard used to handle credit cards from major card brands. The standard is administered by the Payment Card Industry Security Standards Council, and its use is mandated by the card brands. It was created to better control cardholder data and reduce credit ...
Website. www.iso.org. The International Organization for Standardization (ISO / ˈaɪsoʊ / [3]) is an independent, non-governmental, international standard development organization composed of representatives from the national standards organizations of member countries. [4] Membership requirements are given in Article 3 of the ISO Statutes.
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context ...
Quality management system. A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1] It is expressed as the organizational goals and aspirations, policies ...
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A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. [1] The most common component of an SLA is that the services should be provided to the customer as agreed upon ...