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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

  3. Comparison of FTP client software - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_FTP_client...

    Comparison of FTP client software. The following tables compare general and technical information for a number of File Transfer Protocol (FTP) clients. Unless otherwise specified in footnotes, comparisons are based on the stable versions without any add-ons, extensions, or external programs.

  4. List of SAP products - Wikipedia

    en.wikipedia.org/wiki/List_of_SAP_products

    SAP Data Warehouse Cloud (DWC) SAP Design Studio. SAP PRD2 (P2) SAP Enterprise Buyer Professional (EBP) SAP Enterprise Learning. SAP Portal (EP) SAP Exchange Infrastructure (XI) (From release 7.0 onwards, SAP XI has been renamed as SAP Process Integration (SAP PI)) SAP Extended Warehouse Management (EWM) SAP FICO.

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...

  6. Identity management - Wikipedia

    en.wikipedia.org/wiki/Identity_management

    Identity management (ID management) – or identity and access management (IAM) – is the organizational and technical processes for first registering and authorizing access rights in the configuration phase, and then in the operation phase for identifying, authenticating and controlling individuals or groups of people to have access to applications, systems or networks based on previously ...

  7. Order management system - Wikipedia

    en.wikipedia.org/wiki/Order_management_system

    Telecom [ 1] – To keep track of customers, accounts, credit verification, product delivery, billing, etc. Retail – Large retail companies use OMS to keep track of orders from customers, stock level maintenance, packaging and shipping and to synchronize orders across various channels. For example, if a customer orders online and picks up in ...

  8. Account executive - Wikipedia

    en.wikipedia.org/wiki/Account_executive

    Account executive is a role in sales, advertising, marketing, and finance involving intimate understanding of a client company's objectives and products and a professional capability to provide effective advice toward creation of successful promotional activities and strategies. [ 1] The account executive (AE) directly works with, and provides ...

  9. Business process management - Wikipedia

    en.wikipedia.org/wiki/Business_process_management

    Business process management ( BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. [ 1][ 2] Any combination of methods used to manage a company's business processes is BPM. [ 3] Processes can be structured and repeatable or unstructured and variable.

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