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  2. John Brown (abolitionist) - Wikipedia

    en.wikipedia.org/wiki/John_Brown_(abolitionist)

    John Brown (May 9, 1800 – December 2, 1859) was a prominent leader in the American abolitionist movement in the decades preceding the Civil War.First reaching national prominence in the 1850s for his radical abolitionism and fighting in Bleeding Kansas, Brown was captured, tried, and executed by the Commonwealth of Virginia for a raid and incitement of a slave rebellion at Harpers Ferry in 1859.

  3. The Good Lord Bird - Wikipedia

    en.wikipedia.org/wiki/The_Good_Lord_Bird

    2013 National Book Award for Fiction. ISBN. 978-1-101-61618-5. OCLC. 820123671. The Good Lord Bird is a 2013 novel by James McBride about Henry Shackleford, an enslaved person, who unites with John Brown in Brown's abolitionist mission. The novel won the National Book Award for Fiction in 2013 and received generally positive reviews from critics.

  4. Service recovery paradox - Wikipedia

    en.wikipedia.org/wiki/Service_recovery_paradox

    Complain privately – by, for example, spreading negative word-of-mouth about the company or by writing about the negative experience on social media; Complain - in some form to the service firm. Take some kind of overt action with a third party e.g. complain to a consumer claims tribunal, or even launch a legal action to obtain redress.

  5. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience. Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1] [2] [3]

  6. The Customer Isn't Always Right, Especially When She's ... - AOL

    www.aol.com/news/2012-10-29-the-customer-isnt...

    In reality, of course, the customer is frequently in the wrong, whether it's a matter of misreading a return policy or The Customer Isn't Always Right, Especially When She's Complaining Skip to ...

  7. 8 Ways To Complain Politely and Still Get What You Want ...

    www.aol.com/8-ways-complain-politely-still...

    Here are eight ways to complain politely and still get what you want (and take care of your health). Related: 16 Things People With a Really Positive Outlook on Life Often Say, According to a ...

  8. Provide feedback for AOL.com - AOL Help

    help.aol.com/articles/provide-feedback-for-aol-com

    1-800-358-4860. Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Provide feedback for AOL.com. AOL has a large amount of content, features and products that you might have some questions or comments about. There are different communication options for any type of inquiry and ways ...

  9. Bill Gates and Mark Cuban swear that failure helped build ...

    www.aol.com/finance/bill-gates-mark-cuban-swear...

    You’ve heard the axioms: Success is built on failure; failure is a hallmark of innovation; the only absolute failure is giving up.Objectively successful people have long offered advice for ...