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2. Situation, task, action, result - Wikipedia

   en.wikipedia.org/wiki/Situation,_task,_action...

   The situation, task, action, result (STAR) format is a technique [1] used by interviewers to gather all the relevant information about a specific capability that the job requires. [ citation needed ] Situation : The interviewer wants you to present a recent challenging situation in which you found yourself.

3. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Customer experience has emerged as a vital strategy for all retail businesses that are facing competition. [12] According to Holbrook & Hirschman studies [13] (1982) customer experience can be defined as a whole event that a customer comes into contact with when interacting with a certain business. This experience often affects the emotions of ...

4. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

5. Experience management - Wikipedia

   en.wikipedia.org/wiki/Experience_management

   To create and manage the experiences, businesses must evaluate, implement, integrate, and build experiences from a fragmented landscape. [12] Such needs are met by experience management platforms, by companies such as Unisys, which help automate the process of measuring and improving experiences across an organization by coordinating content, customer data and core services, and unifying ...

6. Customer experience system - Wikipedia

   en.wikipedia.org/wiki/Customer_experience_system

   A customer experience system is a business and operational support system (BSS/OSS) intended to help service providers to improve customer experience.. In the past, communications service providers (wired communication, wireless, broadband cable, satellite) and other companies competed through product differentiation and price points.

7. Virtual team - Wikipedia

   en.wikipedia.org/wiki/Virtual_team

   A virtual team (also known as a geographically dispersed team, distributed team, or remote team [1]) usually refers to a group of individuals who work together from different geographic locations and rely on communication technology [2] such as email, instant messaging, and video or voice conferencing services in order to collaborate.