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Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device. Alert and human intervention: for events that requires human intervention, the event needs to be escalated.
ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Within the field of systems management, an event may for instance report that the CPU utilization of an e-business server has been at 100% for over 15 minutes. Within the field of service management, an event may notify that a Service-Level Objective is not met for a given customer, for example. Within the field of security management, the ...
IT Application Portfolio Management (APM) is a practice that has emerged in mid to large-size information technology (IT) organizations since the mid-1990s. [1] Application Portfolio Management attempts to use the lessons of financial portfolio management to justify and measure the financial benefits of each application in comparison to the costs of the application's maintenance and operations.
According to the SIAM Body of Knowledge, [5] the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®.
Information Management is the domain that frames the specification of the functional requirements that the IT services have to deliver to the end-users, the management of the corporate data model, and the management of the delivery of IT services by IT management. Information Management is supported by the most recent BiSL standard.
Correlation is typically a function of the Security Event Management portion of a full SIEM solution. [22] Alerting: The automated analysis of correlated events. Dashboards: Tools can take event data and turn it into informational charts to assist in seeing patterns, or identifying activity that is not forming a standard pattern.
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.