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In the aviation industry, a general sales agent (GSA) is a sales agent for an airline company who is authorized to sell travel tickets and assist the public with travel-related needs. [ 1 ] [ 2 ] An agent's duties include performing tasks that help the company's achieve its sales objectives.
Baggage handler unloading baggage from a bag belt at Detroit Metropolitan Airport. In the airline industry, a baggage handler is a person who loads and unloads baggage (suitcases or luggage), and other cargo (airfreight, mail, counter-to-counter packages) for transport via aircraft.
[citation needed] Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties.
The International Airlines Travel Agent Network (IATAN) is a Miami-based trade association in the United States representing the interests of its member companies and the U.S. travel distribution network (travel agencies). [1] [2] It is an independent department of the International Air Transport Association (IATA). [3]
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Sabre Global Distribution System, owned by Sabre Corporation, [1] is a travel reservation system used by travel agents and companies to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators.
Additionally, the job of a flight attendant revolves around safety to a much greater extent than those of similar staff on other forms of transportation. Flight attendants on board a flight collectively form a cabin crew, as distinguished from pilots and engineers in the cockpit.
Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline itself or a handling agent working on behalf of an airline.
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