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The Pacific Gas and Electric Company (PG&E) is an American investor-owned utility (IOU). [2] The company is headquartered at Kaiser Center, in Oakland, California.PG&E provides natural gas and electricity to 5.2 million households in the northern two-thirds of California, from Bakersfield and northern Santa Barbara County, almost to the Oregon and Nevada state lines.
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California PG&E customer tried to reduce his energy bill but discovers he’d been sent wrong bill for 18 years. ... PG&E confirmed they have credited more than $600 back onto Wilson’s account ...
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
PG&E’s estimate started at $5.2 billion in May 2023, then jumped to $8.1 billion just a couple of months later. The company’s most recent estimate is $8.3 billion.