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If a complaint is not resolved to the customer's satisfaction by Canada Post, the customer can appeal to the Ombudsman. Although the Ombudsman has no legislative power over the Corporation, the recommendations that the office makes to Canada Post can help improve company processes, amend policies and reinforce compliance with procedures.
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Purolator Inc. is a Canadian courier majority owned by Canada Post. It was founded as Trans Canada Couriers, Ltd and acquired in 1967 by Purolator, a US manufacturer of oil and air filters. [3] In 1987, the company returned to Canadian ownership.
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The Minister responsible for Canada Post Corporation is a member of the Canadian Cabinet responsible for Canada Post Corporation, the federal Crown corporation responsible for Canada's postal service. The position was created in 1981 assuming some of the responsibilities previously exercised by the Postmaster General of Canada.