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  2. Operator assistance - Wikipedia

    en.wikipedia.org/wiki/Operator_assistance

    A third number call or third party call is an operator assisted telephone call that can be billed to the party other than the calling and called party. The operator calls the third number for the party to accept the charges before the call can proceed. Time and charges was a service that could be requested of an operator before a call began ...

  3. The hot new status symbol: phone calls

    www.aol.com/hot-status-symbol-phone-calls...

    There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.Increasingly, people are using a new word to describe these interactions: fancy. In a ...

  4. Mobile phone feature - Wikipedia

    en.wikipedia.org/wiki/Mobile_phone_feature

    A mobile phone feature is a capability, service, or application that a mobile phone offers to its users. Mobile phones are often referred to as feature phones , and offer basic telephony. [ clarification needed ] Handsets with more advanced computing ability through the use of native code try to differentiate their own products by implementing ...

  5. Telephone call - Wikipedia

    en.wikipedia.org/wiki/Telephone_call

    An early 21st century mobile phone being used for a phone call. A typical phone call using a traditional phone is placed by picking the phone handset up off the base. The caller then rotary dials or presses buttons for the phone number needed to complete the call, and the call is routed to the phone which has that number. The second phone makes ...

  6. Telephone phobia - Wikipedia

    en.wikipedia.org/wiki/Telephone_phobia

    Associated avoidance behaviour may include asking others (e.g. relatives at home) to take phone calls and exclusively using answering machines. [1] The rise in the use of electronic text-based communication (the Internet , email and text messaging ) has given many sufferers alternative means of communication that they may find considerably less ...

  7. Answering machine - Wikipedia

    en.wikipedia.org/wiki/Answering_machine

    A Panasonic answering machine with a dual compact cassette tape drive to record and replay messages. An answering machine, answerphone, or message machine, also known as telephone messaging machine (or TAM) in the UK and some Commonwealth countries, ansaphone or ansafone (from a trade name), or telephone answering device (TAD), is used for answering telephone calls and recording callers' messages.

  8. Gwen Stefani, let us reintroduce you to how to properly hold ...

    www.aol.com/gwen-stefani-let-us-reintroduce...

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  9. Interactive voice response - Wikipedia

    en.wikipedia.org/wiki/Interactive_voice_response

    If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can ...