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At this point in the process, there are a number of response options available. Some of the options available are: Event logging: regardless of the event type, a good practice should be to record the event and the actions taken. The event can be logged as an Event Record or it can be left as an entry in the system log of the device.
ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
Figure 2.5.1 is the process-data diagram of the implementation sub-process. This picture shows the integration of the meta-process model (left) and the meta-data model (right). The dotted arrows indicate which concepts are created or adjusted in the activities of the implementation phase. Figure 2.5.1: Process-data model Maintenance sub-process
These elements are used in event-driven process chain diagrams: Event Events are passive elements in event-driven process chains. They describe under what circumstances a function or a process works or which state a function or a process results in. Examples of events are "requirement captured", "material in stock", etc.
Business Process Model and Notation (BPMN) is a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), [3] based on a flowcharting technique very similar to activity diagrams from Unified Modeling Language (UML). [4]
People, process and technology is one commonly used definition, [1] process, organization and technology is another. [2] An organization is a complex system for delivering value. An operating model breaks this system into components, showing how it works. It can help different participants understand the whole.
ISO 9000 is another of these "process and results improvement" standards, but it is far more generic than either Business Process Framework or ITIL. Business Process Framework has been adopted by the ITU-T as a Recommendation and published in the M.3050.x series. OpenReference is a business process framework developed for product and service ...
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