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Managerial Competence: The Key to Excellence : A new strategy for management development in the information age. Dubuque, Iowa: Kendall/Hunt. ISBN 0-8403-5540-8. Croghan, John H.; Lake, Dale G.; Schroder, Harry M. (1983). Identification of the Competencies of High-performing Principals in Florida. Florida Council on Educational Management.
Carol T. Kulik is an Australia-based researcher who focuses on line managers, human resources, and diversity & inclusion. She is a Research Professor of Human Resource Management and a senior researcher within the Centre for Workplace Excellence at the University of South Australia.
Research has shown that though many organizations believe that the "top-down" way, or the leader prioritizing themselves and the organization and then the employees, is the best way to engage employees in their work, [32] servant leadership's "bottom-up" style, or prioritizing the needs of the employees first, causes employees to be more ...
Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group ...
According to the 20 Keys, these foundation keys should be launched ahead of the others in order to form a strong constitution in the company. The four foundation keys are: Key 1 – Cleaning and Organizing to Make Work Easy, which is based on the 5S methodology. Key 2 – Goal Alignment/Rationalizing the System; Key 3 – Small Group Activities
Operational Excellence (OE) is the systematic implementation of principles and tools designed to enhance organizational performance, and create a culture focused on continuous improvement. It is intended to enable employees to identify, deliver, and enhance the flow of value to customers.
The key concepts in the TQM effort undertaken by the Navy in the 1980s include: [13] "Quality is defined by customers' requirements." "Top management has direct responsibility for quality improvement." "Increased quality comes from systematic analysis and improvement of work processes."
Quality of working life (QWL) describes a person's broader employment-related experience.Various authors and researchers have proposed models of quality of working life – also referred to as quality of worklife – which include a wide range of factors, sometimes classified as "motivator factors" which if present can make the job experience a positive one, and "hygiene factors" which if ...