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The term outsourcing, which came from the phrase outside resourcing, originated no later than 1981 at a time when industrial jobs in the United States were being moved overseas, contributing to the economic and cultural collapse of small, industrial towns. [4] [5] [6] In some contexts, the term smartsourcing is also used. [7]
Global sourcing is often associated with a centralized procurement strategy for a multinational, wherein a central buying organization seeks economies of scale through corporate-wide standardization and benchmarking. A definition focused on this aspect of global sourcing is: "proactively integrating and coordinating common items and materials ...
Outsourcing 2.0 has been a key driver, with India emerging as the world's largest hub for global capability centres (GCCs), which do high-end offshore services work.
Material costs, too, will continue to rise and will reach global levels. As the economy slows down, it becomes harder and harder for companies to pass on the costs to customers. China's rising labor costs will help other South Asian countries gain a foothold in low-end manufacturing. [9]
Once effective global regulatory and dispute resolution bodies have dramatically declined in relevance. Major economies with a stake in stability and level market playing fields will either need ...
On-demand outsourcing is a trend in outsourcing wherein major internal operations processes of a company are being shifted to a provider that is paid for by the number of transactions involved. The business transferring the services pays for the quality, special skills and the competence of the service provider's employees.
Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance. Recruitment Process Outsourcing (RPO) is a workforce solution in which a business transfers all or part of its recruitment to an external provider.
IT related services accounted for about half of the US$87 billion in total service outsourcing provided to export markets in 2015. [3] The largest IT outsourcing companies based in China include ChinaSoft and Pactera. One of the largest China-focused outsourcing companies but based in the US is VXI Global. ChinaSoft is backed by Huawei.