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Satisfaction with the frequency of services declined year on year from 73% to 56%, and satisfaction with ticket value scored 30%, the lowest of any operator in the country. [75] In the Autumn 2019 National Rail Passenger Survey, 81% of passengers using Southeastern services were satisfied with their journeys.
Transport Focus is the statutory watchdog for transport passengers and road users in Great Britain, with offices in London and Manchester. It was named the Rail Passengers Council until January 2006 when renamed Passenger Focus. [1] It was renamed again in March 2015 as Transport Focus. [2]
Subsequent surveys have shown increases in passenger satisfaction. A further survey in late 2015 by watchdog Transport Focus , found that satisfaction levels had increased; 89% of passengers surveyed said they were either 'very' or 'fairly' satisfied with their overall journey, up from 83% in 2013, but still below the national average of 92%.
Seoul's Incheon International Airport has won "Best Airport Worldwide" on every occasion.. This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ).
After placing second behind JetBlue for the past two years, Delta Air Lines once again can claim bragging rights to topping J.D. Power’s North American Airline Satisfaction Study.. The 2024 ...
In Northern Ireland, passenger trains are NI/Ireland government-owned by Translink or the National Transport Authority. The following brands are used: Northern Ireland Railways; Enterprise service from Dublin Connolly to Belfast Grand Central on the Belfast-Dublin line joint venture between Northern Ireland Railways and Iarnród Éireann.
Gatwick Express, the third railway service to be franchised in 1996. Passenger rail franchising in Great Britain is the system of contracting the operation of the passenger services on the railways of Great Britain to private companies, which has been in effect since 1996 and was greatly altered in 2020, with rail franchising being effectively abolished in May 2021.
Govia and Thameslink passenger numbers 2010–11 to 2018–19 Q4, annual rolling average [77] [78] In February 2015, Thameslink and Great Northern came at the bottom of Which? magazine's Best and worst UK train companies customer survey, scoring a customer satisfaction score of 43%.