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Transport Focus is the statutory watchdog for transport passengers and road users in Great Britain, with offices in London and Manchester. It was named the Rail Passengers Council until January 2006 when renamed Passenger Focus. [1] It was renamed again in March 2015 as Transport Focus. [2]
For three consecutive years from 2016 to 2018, Southern came last on passenger satisfaction in surveys conducted by the consumer group Which?, scoring low for value for money, reliability, and punctuality in 2018. [3] In 2022, Southern was ranked second-worst on overall passenger satisfaction in a survey conducted by Transport Focus. [4]
According to the National Rail Passenger survey, passenger satisfaction has risen from 76% in 1999 (when the survey started) to 83% in 2013 and the number of passengers not satisfied with their journey dropped from 10% to 6%. [2]
Amtrak's prior record was 32.3 million passengers in 2019, which was up 45% from 2003. ... U.S. passenger railroad Amtrak said on Tuesday ridership topped 2019 pre-COVID levels for the first time ...
The government said privatisation would see an improvement in passenger services and satisfaction (according to the National Rail Passenger survey) has indeed gone up from 76% in 1999 (when the survey started) to 83% in 2013 and the number of passengers not satisfied with their journey dropped from 10% to 6%. [14]
Onboard passenger information system (PIS) is an integrated system for supplying passengers of public transport with information on their current journey through audiovisual information. The systems are installed on-board of public transport vehicles and provide ambient information to passengers both inside and outside of the vehicles.
Last week, a group representing major U.S. airlines forecast record summer travel with airlines expected to transport 271 million passengers, up 6.3% from last year. US screens record 2.95 million ...
Govia and Thameslink passenger numbers 2010–11 to 2018–19 Q4, annual rolling average [77] [78] In February 2015, Thameslink and Great Northern came at the bottom of Which? magazine's Best and worst UK train companies customer survey, scoring a customer satisfaction score of 43%.