Search results
Results from the WOW.Com Content Network
The opposite of this is empathy. [3] Empathy allows for an acceptance of the other person and their feelings. This can be taken as both verbal and non-verbal messages as communication is not linear and both communicators are giving and receiving messages at all times. [1]
Empathy and sympathy are often mixed up, but they're totally different emotions. A psychotherapist explains the key differences between the two reactions:
Digital empathy is the application of the core principles of empathy – compassion, cognition, and emotion – into technical designs to enhance user experience. According to Friesem (2016), digital empathy is the cognitive and emotional ability to be reflective and socially responsible while strategically using digital media.
Empathic concern is often confused with empathy. To empathize is to respond to another's perceived emotional state by experiencing feeling of a similar sort. Empathic concern or sympathy includes not only empathizing, but also having a positive regard or a non-fleeting concern for the other person. [2]
For premium support please call: 800-290-4726 more ways to reach us
Sympathy helps to motivate philanthropic, or aid-giving, behavior such as donations or community service. The choice to donate, and the subsequent decision of how much to give, can be separated into two emotion-driven decision-making processes: Mood management, or how people act to maintain their moods, influences the initial decision to donate ...
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
Research has shown that the emotional state of the customer is directly influenced by the emotions displayed by the employee/service provider via emotional contagion. [23] But this influence depends on authenticity of the employee's emotional display, such that if the employee is only surface-acting, the contagion is poor, in which case the ...