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BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...
Acquire BPO opened a new site in Dallas, Texas in the United States in 2015. [9] [10] The following year, it formally inaugurated its newest delivery center in the Dominican Republic. [11] With its July 2020 acquisition of The Smart Group Australia, it now offers onshore, offshore and Work from Home. [12] [13]
In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa, has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems. [12] [13]
Affiliated Computer Services, Inc. (ACS) was founded by Darwin Deason and Charles M. Young, both former MTech Communications executives, in 1988. [6] Deason had served as CEO at MTech and decided to launch another data processing firm after a management buyout bid of him and other executives had lost to another bid in 1988.
Exela’s software and services address finance & accounting, human capital management, and legal management, as well as banking, healthcare, insurance, and public sectors. Exela Technology services include Artificial Intelligence (AI) enabled workflow automation , digital mail rooms , attended and un-attended cognitive automation , print ...
Sykes was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations. [4] Companies such as IBM, AT&T, and Texas Instruments were among Sykes' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.
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