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Acquire BPO opened a new site in Dallas, Texas in the United States in 2015. [9] [10] The following year, it formally inaugurated its newest delivery center in the Dominican Republic. [11] With its July 2020 acquisition of The Smart Group Australia, it now offers onshore, offshore and Work from Home. [12] [13]
BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...
Affiliated Computer Services Inc. (ACS) was a company that provided information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. ACS was based in Dallas, Texas. ACS was ranked at number 341 on the 2010 Fortune 500 list. [2]
Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas, [3] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services. [4]
It has 1,100 onsite client facilities and 150 "delivery centers" in the Americas, Europe and Asia. In October 2022, Exela Technologies was listed as a Leader in the Everest Group – PEAK Matrix for Medical Coding Operations Assessment 2022". [9] In July 2019, Exela Technologies added Martin Akins to their board of directors. [10]
In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa, has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems. [12] [13]
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