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Back office and non-voice services contributed $1.1 billion in revenues to the country's outsourcing sector in 2009. Former IBPAP executive director for information research Gillian Virata said that the Philippine KPO industry is expected to reach the same market size as the voice service sector by 2015-2016.
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
Training: The job description should show the activities and skills, and therefore training, that the job requires; Discovering unassigned duties: Job Analysis can also help reveal unassigned duties. For example, a company's production manager says an employee is responsible for ten duties, such as production scheduling and raw material purchasing.
Medical transcription editing is the process of listening to a voice-recorded file and comparing that to the transcribed report of that audio file, correcting errors as needed. Although speech recognition technology has become better at understanding human language, editing is still needed to ensure better accuracy.
Researchers at the University of Colorado Anschutz Medical Campus received up to $46 million in a grant to help develop an innovative treatment to cure blindness.
Financial experts are weighing in on potential economic shifts as the presidential transition approaches. Of course, nobody knows for sure what's coming, but experts have predictions as to how...
However, in Canada, during an extended leave of absence of the principal, usually a retired principal will be assigned to a school by the school board/district to oversee the management of the school until the actual principal returns; thus, the roles and responsibilities of the Vice-Principal(s) will remain the same.