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Back office and non-voice services contributed $1.1 billion in revenues to the country's outsourcing sector in 2009. Former IBPAP executive director for information research Gillian Virata said that the Philippine KPO industry is expected to reach the same market size as the voice service sector by 2015-2016.
Competency-based job descriptions decrease the chances of the employer hiring the wrong person for the job. [6] To ensure that staff are placed properly within a small business, they must create a detailed job description. For a small business it is crucial that they hire the right number of people.
A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same organization or another.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
Changes such as downsizing often actually increase employee silence in organizations among the remaining employees. For example, if the process of the layoff was done poorly and without concern, employees feel that decisions are being made unfairly. If this happens, employees fear the security of their own jobs. [7]
Andrew Lansing, a corrections officer at a prison in Chillicothe, Ohio, was killed Christmas Day in what state officials say was an "inmate assault."
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