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Frontier Airlines and five foreign carriers have agreed to refund more than $600 million combined to travelers whose trips were canceled or significantly delayed since the start of the pandemic ...
Refund complaints peaked at 87% of all air travel service complaints in 2020 at the height of the pandemic, according to the Transportation Department. ... help with rebooking and contact customer ...
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Frontier Airlines passengers say the carrier's new messaging-only customer service system is frustrating but the airline says reviews have been good. Frontier Airlines passengers say the carrier's ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Airlines in the United States are now required to give passengers cash refunds if their flight is significantly delayed or canceled, even if that person does not explicitly ask for a refund.
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