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2. Help Scout - Wikipedia

   en.wikipedia.org/wiki/Help_Scout

   Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.

3. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]

4. ModSquad - Wikipedia

   en.wikipedia.org/wiki/ModSquad

   These Mods, who undergo vetting and orientation processes, adhere to predefined customer service guidelines. They assist or substitute in-house teams by overseeing various online community activities and specializing in digital engagement, including customer service, [ 2 ] maintenance tickets, social and forum moderation, and quality assurance ...

5. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

6. Zendesk - Wikipedia

   en.wikipedia.org/wiki/Zendesk

   Zendesk eventually expanded from just customer service to also managing other customer interactions, such as sales. [34] The company first moved into sales software with its September 2018 acquisition of competitor Base. [35] [34] Base was later renamed Sell and a Sell Marketplace was created for corresponding third-party apps. [35]

7. Business process outsourcing - Wikipedia

   en.wikipedia.org/wiki/Business_process_outsourcing

   BPO services are Financial and Accounting Services, Taxation and Insurance Services, E-Publishing and Web Promotion, Legal Services and Content Writing. Most services provided by BPO vendors are offered on a fee-for-service basis, using business models such as Remote In-Sourcing or similar software development and outsourcing models.