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360-degree feedback (also known as multi-rater feedback, multi-source feedback, or multi-source assessment) is a process through which feedback from an employee's colleagues and associates is gathered, in addition to a self-evaluation by the employee.
Clark L. Wilson (August 31, 1913 – August 12, 2006 in Winchester, Virginia) was an American industrial psychologist who introduced the concept of 360 feedback surveys for management training and development applications. From 1970-1973 he developed his first 360-degree feedback survey, the "Survey of Management Practices". It was based on a ...
360 degree feedback refers to the process of gathering 360 degree feedback. 360 degree review refers to the use of 360 degree feedback... for review. As a process, they are identical, and their articles should be merged and relationship clarified within that one article to explain that difference. The common advice against the use of 360 degree ...
In strategic planning and strategic management, SWOT analysis (also known as the SWOT matrix, TOWS, WOTS, WOTS-UP, and situational analysis) [1] is a decision-making technique that identifies the strengths, weaknesses, opportunities, and threats of an organization or project.
Feedback can also be recorded as a score, such as a percentage, a letter grade, or an achievement level defined by a specific reference. Grades can be based on the teacher's overall impression of the work, but assessment based on explicit criteria is increasingly common. An example of such holistic assessment is a rubric. A typical rubric is a ...
Touchpoint management allows for successful marketing and sales management in businesses as they can seek the strengths and weaknesses within the operations. Examples of this are lost and past customers, as contacting of these people allows information on why they moved to another brand or what did not satisfy them in their purchase experience.
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Expectancy violations theory (EVT) is a theory of communication that analyzes how individuals respond to unanticipated violations of social norms and expectations. [1] The theory was proposed by Judee K. Burgoon in the late 1970s and continued through the 1980s and 1990s as "nonverbal expectancy violations theory", based on Burgoon's research studying proxemics.